Refund policy

Before you order

Hardware wallets are security devices, and the returns we can accept are limited as a result. Please check the model, its compatibility with your phone or computer, and the assets you intend to store before placing your order. We are glad to advise before you buy — message us on LINE at @siambc.

Exchanges

We exchange products that are defective or that cannot connect to your device. The product must be in its original condition with all accessories and packaging, and you must provide proof of purchase and your order number.

Please contact us as soon as you identify a problem so that we can assess it and arrange the exchange.

What we cannot accept

We cannot accept returns or refunds where you have changed your mind, ordered the wrong model, or where the product is not defective. This is a security limitation specific to hardware wallets: once a device has left our control, its tamper-evident packaging can no longer assure the next customer that the device has not been interfered with. We do not resell returned devices.

Warranty

Products are covered by the manufacturer's warranty against manufacturing defects. The warranty period differs by brand and by model. Please ask us and we will confirm the period that applies to your product — message us on LINE at @siambc or email order@siambc.com.

The warranty covers defects arising from manufacturing. It does not cover damage caused by misuse, accident, unauthorized modification, or normal wear and tear.

Making a warranty claim

Contact us with your order number and proof of purchase. We will assess the product and, where the claim falls within the manufacturer's warranty, handle it with the manufacturer on your behalf.

Contact

LINE @siambc · order@siambc.com · 082-554-6950 (+66 82 554 6950)